Prerequisites

• SoftExpert Copilot as part of the solutions acquired by the organization.
• SoftExpert Suite environment hosted in the cloud.
• Previously configured SoftExpert Sentiment Analysis data source.
• SoftExpert Form as part of the solutions acquired by the organization.
• Access to the File > Form (FO005) menu.
• Previously created responsive form.
• Previously created Variable, Expression, or Function.

Introduction

In SoftExpert Form, Artificial Intelligence (AI) can be used to perform sentiment analysis on texts.

This article will demonstrate how to enable the feature in SoftExpert Form.

Sentiment analysis on texts

The sentiment analysis feature for texts uses the SoftExpert Sentiment Analysis data source, which has a pre-configured command to analyze feedback texts sent by users and identify the predominant sentiment. To use the feature, it is necessary to create a rule and associate it with a specific form element. 

See in the video below how to configure the execution rule of the sentiment analysis feature for texts:

Conclusion

Thus, when the rule is executed, it will be activated and will call the REST data source. The return of this service fills the corresponding field with the sentiment analysis of the feedback, classifying it as positive, negative, or neutral. In addition to the classification, a numeric score is provided for each sentiment, allowing a more detailed analysis.

To see the feature up and running in practice, in the context of an AI-automated workflow, refer to the Using AI in responsive forms article.