Chatbot - 3.1
New way to configure messages in the chatbot
Message configuration in SoftExpert Chatbot has been enhanced to offer a more fluid and intuitive experience.
Now, when editing a message, its settings are displayed in a side panel, allowing you to view the chatbot flow while making adjustments.
With this change, navigation becomes clearer and more consistent with the rest of the system, in addition to facilitating modeling in different screen sizes.
Chatbot simulation
Now, it is possible to simulate the chatbot exactly how it will work once it is available for users.
The new simulation enables the execution of entire flows, including integrations with workflows, external APIs, and navigation between the router chatbot and its content bots.
In this way, the system allows for validating the whole chatbot experience before publishing, with more security and precision.
Furthermore, in case there is a published chatbot in the environment, when the simulation starts, it will be automatically minimized, allowing the chatbot to be used exclusively in simulation mode.
To return to the published chatbot, simply click on the icon next to the Full text search. For this action to be performed, the simulation will be automatically closed, and the published chatbot will be displayed again.
More flexibility when formatting messages
Now, it is easier to make the chatbot messages clearer and more organized.
Starting in this version, it will be possible to apply formats directly to the text of the messages, making the communication more structured and expressive.
Check out some of the available configurations:
- Highlight sections in bold and italics.
- Insert line breaks to improve reading.
- Create bulleted lists.
- Combine different formats in the same message.
With this Improvement, the chatbot starts to deliver more well-structured messages, facilitating understanding and providing a better experience to the end user.
Chatbot modeling import and export
Now, it is possible to import and export chatbots directly in the system, making it easier to reuse and share modelings.
With this feature, the user can export a content chatbot with all of its structure, including messages, connections, integrations, and variables, and import it later into another environment or context.
This feature makes the creation of new chatbots more agile, using existing templates, in addition to allowing the standardization of flows and maintaining a standard between the chatbots created.
Chatbot conversation history
Now, it is possible to access the history of conversations held in the chatbot, bringing more visibility and control over the interactions.
The new feature allows seeing the conversations directly in the router chatbot, with a detailed view of the interactions, including accessed chatbots and attachments sent during the service.
Furthermore, it is possible to apply filters in order to find specific conversations. In this way, tracking interactions becomes simpler and more accessible, enabling a better understanding of how the chatbot is used and supporting continuous improvements.
Check out the latest improvements made to this component: